KEDE New Material – FAQ

A: Our cellulose film is produced from natural cellulose derived from wood pulp and cotton pulp. It is 100% biodegradable and eco-friendly. Learn more about our process and material in Natural Cellulose Film – Sustainable Packaging for the Future.

A: It is versatile and widely used in food packaging & general applications, including fireworks packaging, fruit & vegetable packaging, medical applications, automotive packaging, and sausage casings. It also suits adhesive tapes and product displays.

A: Unlike traditional plastic film, cellulose film is plant-based, biodegradable, and compostable, while offering excellent transparency and strength.

A: Yes, our cellulose film is FDA certified for food-contact applications. Production is managed under ISO 9001 & ISO 14001 systems. See more certifications (FDA, SDS, ROSH) on our About Us page.

A: KEDE’s cellulose film is fully compostable. Made from natural cellulose, it breaks down safely into organic matter under industrial or home composting conditions. Learn more about compostable materials.

A: Yes. We can provide FDA, SDS, ROSH, and other testing reports upon request. Details are on our About Us page.

A: Typically about 2–3 months under proper composting conditions (actual time depends on temperature, humidity, and microbial activity). It returns to the environment without harmful residues.

A: KEDE New Material is a manufacturer specializing in cellulose film. We control the process from raw material to finished film, offering consistent quality and competitive pricing. We also provide OEM/ODM and technical support. Learn more on our About Us page.

A: Absolutely—visits and audits are welcome. We regularly host new and long-term international partners. Recent examples include visits from President Hiroyuki Yuyama and delegation and a multinational client delegation. Contact us to schedule your visit.

A: Yes. We offer custom sizing, thickness, and printing services for logos, designs, and branding elements. See also antistatic advantages in Antistatic & Sustainable Packaging.

A: Yes, we provide logo printing and fully customized branded packaging, working closely with you to meet your expectations.

A: Yes. Share your design and we will quote reasonably and prepare samples as soon as possible.

A: Our standard MOQ is 5 tons. We also support flexible quantities for small trials and large-scale production. Contact us to discuss your needs.

A: Yes, our team will help you choose the right cellulose film and optimize its application.

A: Yes. Standard samples are free; customized samples (special thickness/printing/colors) may have a small cost refundable after order confirmation.

A: T/T, L/C at sight, and VTB.

A: Yes—30% deposit in advance, 70% balance before shipment.

A: Yes, we ship worldwide. If you don’t have a forwarder, we can arrange shipping with reliable logistics partners.

A: We can handle logistics and ensure safe, on-time delivery.

A: It depends on your order and destination. Please contact our sales team for an accurate estimate.

A: Yes, express options are available. Contact us for choices and costs.

A: Lead time depends on product type and quantity. Typically ~15 days for MOQ orders.

A: Usually within 24 hours after receiving your inquiry. For urgent requests, please indicate the urgency in your email.

A: Yes. We enforce strict QC throughout production. Every stage has corresponding inspections and real-time controls, supported by complete testing equipment to ensure consistent quality and compliance.

A: Yes. We cooperate with independent inspectors for pre-shipment verification.

A: Please contact us within 7 days of receipt. We will investigate promptly and offer an appropriate solution (replacement or refund if necessary).

A: Store in a cool, dry place away from direct sunlight. Under proper storage, shelf life is about 12–24 months.

A: Yes, especially for opened products, direct sunlight or unsuitable humidity can affect quality. To maintain performance, store with moderate humidity and avoid direct sunlight.

A: Contact us within 7 days after receipt. We will resolve quality or logistics issues promptly with a suitable solution.

A: Email kede@selofanfilm.com, WhatsApp +86 151 6756 6359, phone, or submit the form on our Contact Page.